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“” It is important to treat all callers with respect, even if they are not your clients or potential customers. If they forget to close the chat room right away, keep half a minute pause after your last message and then close the chat room. If you are like myself, rooting for a better customer service around, give a heads-up to this post on social media and share it with your employees and colleagues. Most people who are contacting you by chat have some sort of online presence and if you are rude with them or reluctant to give them a clear answer, they can leave false negative comments about your company in online forums or on social media. End the conversation with a definite “goodbye” or any other expression which leaves no doubt that the conversation is ended.

After the customer confirms his wellbeing you can move on with: “” Once you have the name, make sure to spell it correctly.

Chat etiquette plays a huge role in customer service.

Professional and authentic interaction with clients goes far beyond the opportunity to make a sale.

We are fixing this now and hope to have everything ready for you by tomorrow.

We will keep you posted.” When you have to deal with several clients at the same time do not give the impression that you are rushed.

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